Ever wonder why most advertisers will use a well-known face such as Dan Carter?
\n<\/span>Well, that’s because we are heavily influenced by what we marketers call \u2018opinion leaders\u2019, \u2018influencers\u2019, \u2018consumer content\u2019 and a million other names.
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And why is it when your mother in law tells you all about her new breadmaker that she just \u2018adores\u2019, you are more likely to<\/span> take her first-hand opinion over another advertisement?
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Because most small to medium businesses can\u2019t afford to hire a hottie like Dan for a day and can\u2019t rely on your mother in law spreading the word. Other forms of opinions such as customer reviews can act as social proof of your brand’s excellence. In fact, 88% of consumers trust consumer reviews <\/span>just as much as they trust personal recommendations.\u00a0\u00a0<\/span><\/a><\/p>\n
It may be an obvious step, but you can\u2019t utilise the awesome marketing effects of consumer reviews if you don\u2019t have any\u2026<\/span><\/p>\n
So the first move in using consumer reviews for your marketing is getting feedback from your consumers!
\n<\/span>Achieving this can be done in a variety of ways, with the first and easiest step just asking your consumers to review!<\/span><\/p>\n
Whether you’re asking in-person or through email, it is extremely important to make the review process extremely easy and hassle-free. Every consumer has a different platform that they feel comfortable on, so provide your customers with options and let them choose the easiest one for them.
\nThis may mean you have a range of reviews on different platforms; Facebook, Google, LinkedIn and even on your webpage itself.\u00a0<\/span><\/p>\n
With <\/span>up to <\/span>80% of reviews originating from post-purchase emails<\/span><\/a>, <\/span>post-purchase emails can be an easy and cost-effective way to increase the number of reviews on your companies products and services.<\/span><\/p>\n
Rewards and incentives for leaving reviews can also be used to increase review rates, one company found a <\/span>22% increase review conversion rate<\/span><\/a> when offering $10 Amazon gift voucher to the first ten people who reviewed them.\u00a0<\/span><\/p>\n
Many companies may be scared of allowing consumers to review their products due to trolling and negative reviews, however, bad reviews can have positive outcomes.<\/span><\/p>\n
So-called negative reviews are trusted more (after all, not every business to consumer interaction is all cherry). Negative reviews provide variation and helpful information about product and service experiences that other consumers may be looking for.
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Customers are <\/span>more likely to buy products that have a 4.2 to a 4.5 star rating<\/span><\/a>, rather than a 5-star rating. Because perfect scores, perfect people and perfect company don\u2019t often exist, it makes customers wary that this may be too good to be true.<\/span>\u00a0<\/span><\/p>\n
Customer reviews help build business representation and brand trust as they show real feedback and real-life experiences with your company, both good and bad.\u00a0\u00a0<\/span><\/p>\n
So where can you use your reviews to help marketing efforts?<\/span><\/p>\n
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Google Ads
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\n<\/span>Your reviews can be used on<\/span> your <\/span>Google search ads<\/span><\/a> \u2018seller rating\u2019 and be seen through \u2018<\/span>Google My Business\u2019<\/span>. A seller’s rating reflects your consumer’s overall experiences with your company (dependant on the country).<\/span><\/span><\/p>\n
Ads and Marketing Material<\/em>
\n<\/b>As we said above many consumers can be wary about advertisements, however, 87% of consumers think that <\/span>advertisements that include online review are more trustworthy<\/span><\/a>. And even better user-generated advertisements have shown to have <\/span>4 times more click-through rates<\/span><\/a> than normal advertisements.\u00a0<\/span><\/p>\nIf you\u2019re feeling overwhelmed and don\u2019t know where to start for your business.
\n<\/span>Don\u2019t worry we have your back.
\n<\/span>Contact us<\/a> today!<\/span><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"